Privacy Policy

IMPORTANT: This Privacy Policy describes how consumer data will be used and shared in connection with our 10DLC messaging campaigns. Consumers can contact us regarding privacy concerns using the contact information above. This policy is compliant with 10DLC campaign registration and vetting requirements.

1. Introduction

UnitAssistant ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you interact with our 10DLC (10-Digit Long Code) messaging campaigns, services, and website.

This Privacy Policy applies to all personal information collected during the registration, setup, and operation of 10DLC campaigns, as well as any other interactions you may have with UnitAssistant.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of personal information when you register for 10DLC campaigns or interact with our services:

• Business contact information (such as name, email address, phone number, and business address)
• Company information (such as business name, type, EIN, and registration details)
• Account credentials
• Billing and payment information
• Campaign details (such as use case, sample message content, and opt-in processes)
• Communications with us

2.2 Information We Collect Automatically

When you interact with our website or services, we may automatically collect certain information about your device and usage, including:

• Device information (such as IP address, browser type, and operating system)
• Usage data (such as pages visited, features used, and time spent on our services)
• Cookies and similar technologies
• Campaign performance metrics

3. How We Use Your Information

We use your personal information for the following purposes:

• 10DLC Campaign Registration and Compliance: To register your campaigns with wireless carriers and industry organizations, verify your business identity, and ensure compliance with industry regulations and best practices.
• Providing and Improving Our Services: To deliver, maintain, and enhance our services, including processing transactions, sending notifications, and providing customer support.
• Analytics and Research: To understand how our services are used, monitor campaign performance, and develop new features or offerings.
• Communication: To respond to your inquiries, provide information about changes to our services, and send marketing communications where permitted.
• Legal and Security Purposes: To protect our rights, property, or safety, and that of our users or others; to detect and prevent fraud, security incidents, or other harmful activities; and to comply with legal obligations.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Wireless Carriers and Industry Organizations: To register your 10DLC campaigns, verify your identity, and ensure compliance with industry requirements.
• Service Providers: With vendors who help us provide and improve our services, such as payment processors, analytics providers, and customer support tools.
• Business Partners: With trusted business partners who help us provide and improve our services.
• Legal and Regulatory Authorities: When required by law, regulation, legal process, or governmental request.
• Professional Advisors: With professional advisors such as lawyers, auditors, and insurers, where necessary.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations
• Applicable statutes of limitations
• Ongoing or potential legal disputes
• Industry guidelines and standards

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your information
• Objecting to or restricting certain processing
• Data portability
• Withdrawing consent
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

8. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we do so, we implement appropriate safeguards to ensure your information receives an adequate level of protection in the countries to which it is transferred.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without valid parental consent, we will take steps to delete that information.

10. Third-Party Links and Services

Our services may contain links to third-party websites, apps, or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice, such as by sending you an email or displaying a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

12. Specific 10DLC Campaign Privacy Provisions

In addition to the general privacy provisions outlined above, the following specifically applies to our 10DLC campaigns:

12.1 Campaign Registration Information

When registering 10DLC campaigns, we are required to collect and share certain information with wireless carriers and industry organizations, including:

• Business identity and verification information
• Campaign use case details
• Sample message content
• Opt-in processes and procedures

This information is necessary for campaign approval and ongoing compliance with industry regulations.

Important Note for Campaign Registration: When registering your 10DLC campaign, please ensure you link to this privacy policy and our terms and conditions in the Campaign Details section. This will facilitate quicker location of these items resulting in a more streamlined vetting process.

12.2 Consumer Data Usage and Sharing

We collect and process consumer data for the following purposes related to our 10DLC messaging campaigns:

• Message Delivery: To send informational, promotional, or transactional messages as authorized by recipients
• Service Improvement: To analyze engagement and improve our messaging services
• Compliance: To maintain records of consent and honor opt-out requests

Consumer data collected through our 10DLC campaigns may be shared with:

• Mobile carriers and messaging service providers (for message delivery)
• Analytics providers (for campaign performance measurement)
• Regulatory authorities (when legally required)

We implement appropriate safeguards to protect consumer data and do not sell or rent consumer contact information to third parties for their marketing purposes.

12.3 Message Recipient Data

When conducting 10DLC campaigns, we process information about message recipients, including:

• Phone numbers
• Opt-in status and history (including date, time, and method of consent)
• Message delivery status
• Response data
• Engagement metrics

We process this information in accordance with applicable laws and regulations, including those governing text messaging and telemarketing.

12.4 Consumer Opt-Out Rights

Consumers can opt out of receiving messages at any time by:

• Replying "STOP" to any message
• Contacting us directly using the contact information provided in this policy

Upon receiving an opt-out request, we will promptly honor it and remove the consumer from active messaging lists.

12.5 Compliance with Messaging Standards

We are committed to complying with all applicable laws, regulations, and industry standards governing commercial messaging, including:

• The Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• Wireless carrier requirements
• Cellular Telecommunications Industry Association (CTIA) guidelines

We require our clients to obtain proper consent before sending messages to recipients and to honor opt-out requests promptly.